Ask these questions. Expect these answers.
About the System
Can you explain to me how your equipment and pipe are NSF certified to meet standards for the ecoENERGY grant?
Our pipe meets CSA C448 standards. This is the NSF logo and here's an sample of our NSF approved and stamped pipe.
Can you explain to me your system sizing method and show me the software that you use?
Here's a system sizing printout showing heat loss, loop design and unit sizing to assure proper system
design.
What is your standard warranty? Can you show proof it's a proper manufacturer's warranty?
This is a copy of our manufacturer's warranty. Please keep it, review it and compare to others.
Also, here are the labour hours we are given associated with various repairs so you know we won't be asking you for money.
About the Installation
Could you show me a schematic of your pipe loop installation?
This:
Not this:
About the Contractor
Can you provide proof of certification through the Canadian GeoExchange Coalition?
"Here's our certificate." (It's that simple.)
Please provide me with customer references.
"Here are three customers you can call on."
Can you provide proof of proper insurance and trade licenses?
This one sounds obvious. You'd be surprised how few people ask for this basic professional assurance.
Other things you should know:
Getting an ecoEnergy Grant:Contact Natural Resources Canada (NRC) and arrange your primary energy audit (for a retrofit geothermal installation). When the job is done, contact NRC again, for secondary energy audit to initiate the grant.
Arrange Installation Specifics
Get a confirmed starting date and how long it will take.
Follow up Visit
A company representative should outline this follow-up visit as part of the total installation package. It should cover all remaining questions and make sure understand how everything works, including the new thermostat?
Geothermal Purchasing Process Checklist
- First Point of Contact - How did you hear about them? Were they professional and did they leave a good first impression?
- Research the Company - Do they have a professional and informative web site?
- Initial Sales Visit - Are they punctual and prepared? Can they answer all your questions?
- System Quote - Is it detailed and complete? Do they use system sizing software to custom design your system?
- 1st Energy Audit (Retrofits only) - Contact Natural Resources Canada and arrange your primary energy audit
- Arrange Installation Date - Get a confirmed date and how long it will take
- System Installation - Should provide you with your system sizing printout complete with heat loss, loop design and unit sizing to assure proper system design. Are they professional looking and punctual? Do they keep you informed throughout the process?
- Do they leave you feeling confident?
- Follow up Visit - Do they have a sales rep follow up? Do they answer all remaining questions and make sure you know how to operate the thermostat?
- Send in Warranty Information
- 2nd Energy Audit - Contact Natural Resources Canada for secondary energy audit to initiate the grant